Contact Us
We’re here to help — whether you have a question about your order, shipping, products, or anything else.
Very rarely, parcels may be delayed or lost during transit — if that happens, we will not disappear.
Please contact us and we’ll ensure a proper resolution.
📩 How to Reach Us
Email Support
Please email us anytime and include your order number (if applicable) so we can assist you faster.
We aim to reply as quickly as possible. During peak seasons, responses may take a little longer — thank you for your patience.
📦 Order & Shipping Support (Most Common Questions)
Before contacting us, you may find these answers helpful:
- Order processing: 1–3 business days
- Tracking updates: Tracking information may appear 5–7 days after shipment
- Delivery time: Usually 10–15 days, occasionally up to 20–30 days due to customs, holidays, or remote locations
- If:
- Your tracking hasn’t updated after 10 days, or
- You haven’t received your order after 30 days
Please contact us — we will personally check and assist you.
🔍 Tracking & Delivery Issues
If your tracking shows “Delivered” but you haven’t received your package:
- Please allow 1–3 additional business days
- Check with neighbors or your local post office
- Contact us if it still hasn’t arrived
We’ll help investigate and guide you through the next steps.
💎 Product Questions
Have questions about:
- Natural gemstones or jade authenticity
- Feng Shui meanings or how to wear your jewelry
- Choosing a piece based on intention or gifting
Feel free to reach out — we’re happy to help you choose with confidence.
🛡️ Our Commitment
We are a real business with verified orders and shipping records. While international shipping involves third‑party carriers, we take responsibility for our customers.
If something goes wrong, you will not be ignored — we’ll work with you until it’s resolved.